I am a UX/UI Designer via a career in Customer Success and a Marketing Degree. I am a people focused creative and throughout my roles I have had the same mission: Deliver great experiences always.

After spending 5 years in various SaaS customer service jobs, I was well practiced at hearing and interpreting product feedback (especially user pain points)! Unfortunately, the extent to which I could make a difference was limited. I'd pass feedback to the product team and my role would stop there. While I stuck to my mission to deliver the best experience possible, I didn't want to be on that side of customer advocacy anymore. I wanted to be on the other side, where I could make a direct impact on the user experience. This led me to UX/UI. I've taken some time to learn as much as possible to prepare me for this new career path. I became a hybrid customer success manager/interaction designer at my previous company, scored a short term UX role at a design consultancy, and completed a structured course where I worked on conceptual projects.

My primary goal since committing 100% to this transition has been to learn. I'm proud to say my hard skills have improved significantly, but what's stayed consistent is my enthusiasm and drive to continually improve as a designer, solve people's problems, and deliver great experiences always.